You can call us at anytime at the Member Services number at 1-877-533-2404. (TTY users should call 1-800-695-8544). Our office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. During evenings and weekends, if you need immediate assistance, a Care Manager is on call 24 hours a day and can be reached by calling the member services number.