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Contact Us
Member Services
Fidelis Care members can contact us 24 hours a day, 7 days a week through our toll-free telephone number: 1-888-FIDELIS (1-888-343-3547).
If you wish to write to our Member Services Department, you can send a letter to:
Member Services Department
Fidelis Care New York
95-25 Queens Boulevard
Rego Park, NY 11374
Business Hours
Though our Member Services Department is available 24 hours a day, 7 days a week, Fidelis Care's normal business hours are between 8:30 a.m. and 6:00 p.m.
You may contact us by calling 1-888-FIDELIS (1-888-343-3547).
You can also fax information to: 718-896-6832.
Office Locations
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Greater Metropolitan Office
95-25 Queens Blvd.
Rego Park, NY 11374
(718) 896-6500
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Western Office
480 CrossPoint Parkway
Getzville, NY 14068
(716) 564-3630
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Northeast Office
8 Southwoods Blvd.
Albany, NY 12211
(518) 427-0481
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Central Office
5010 Campuswood Dr.
East Syracuse, NY 13057
(315) 437-1835
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Satellite Offices
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Rochester Office
1250 Pittsford-Victor Rd.
Building 200, Suite 170
Pittsford, NY 14534
(585) 383-8104
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Mid-Hudson Office
25 Market St.
Poughkeepsie, NY 12601
(845) 483-1295
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Suffern Office
400 Rella Boulevard
Suffern, NY 10901
(800) 688-7422
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Communications Contacts
- Darla Shattenkirk
Assistant Vice President, Corporate Communications and Advertising
(518) 445-3918
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